Code of Conduct (Anticorruption)

Teleperformance adheres to the U.N. Global Compact, a United Nations initiative created to encourage companies to adopt a socially responsible attitude by committing to promote principles relating to human rights, international labor standards and anti-corruption, and to integrate those principles into their practices.

Code of ethics

The objectives of this Code are to define the rules, conduct, actions, behavior and relationship that we shall adopt.

Environmental policy

Teleperformance provides an integrated range of business functions, customer channels and contact media.

Privacy policy

This policy expresses the strong commitment of Teleperformance Group to respect and protect your privacy and Personal data, whether you are part of our employees, suppliers, customers, business partners, Clients or their respective end customers.

Health and safety policy

The aim of Health and Safety (“H&S”) in the workplace is to reduce the risk of our employees being harmed by work and to diminish work-related illness by providing a safe working environment.

Human rights policy

As a signatory of the United Nations Global Compact, Teleperformance respects and supports human rights throughout its operations and business activities and is committed to avoid complicity in human rights abuse.

Supplier Code of Conduct

This policy sets the global standards and expectations as to how we and our suppliers conduct ourselves. The policy includes a set of guidelines.

Tax Statement

Teleperformance UK operates a tax risk management register to identify and address any weaknesses identified in its information systems. This is regularly monitored by the company and is subject to a detailed annual review.

Policy Statement on Diversity and Inclusion

The Global Diversity and Inclusion Policy Statement expresses our stance on the importance of diversity and inclusion for our people and to the business. It states our commitment to intentionally seek out diversity and nurture a culture of inclusion in every day actions and interactions. Lastly, it’s a reminder and a call-to-action to everyone that the climate of respect and equality is a responsibility that we all share.

Diversity and Inclusion Policy

The purpose of this Diversity & Inclusion Policy is to provide guidelines to ensure that the companies of Teleperformance Group implement and enforce policies and procedures that effectuate their commitment to equal employment opportunities, nondiscrimination, diversity and inclusion, and, where applicable, affirmative action programs for all candidates and employees, as well as equal employment advancement opportunities for employees.

Teleperformance Global Ethics Hotline Policy

Teleperformance and its subsidiaries (collectively, “Teleperformance,” the “Company,” or the “Group”) are committed to the highest standards of ethical, honest, and legal business conduct. The Global Ethics Hotline Policy reflects the practices and behavioral principles supporting that commitment. The Global Ethics Hotline Policy is intended to identify where reporters can report issues where they reasonably believe wrongful business conduct has occurred, is occurring, or is about to happen. The Global Ethics Hotline Policy applies to the Teleperformance group of companies, subject to specific terms and provisions described in any addenda approved for a particular country due to applicable local laws and regulations.

Teleperformance Information Security and Privacy Program

To protect our clients’ security, Teleperformance constantly adapts to new technologies, monitors risks and threats, and complies with international regulations on data privacy. Teleperformance is committed to ensuring information security, compliance, and protecting the privacy and personal data of every individual, including its employees, suppliers, customers, business partners, clients and their respective end customers. This is achieved through industry-leading policies, standards and control management as well as constant evolution of internal and external market trends and requirements.