Crafting fitting solutions for Digital Transformation with CX Consulting and Applied Intelligence
In the ever-evolving digital innovation landscape, Teleperformance in India offers accelerated digital transformation solutions, elevated customer experience and Back-Office services through knowledge services with a perfect blend of technology and human empathy for leading brands.
Powered by TAP (Technology, Analytics and Process Excellence) framework and LEAN Six Sigma methodology, we offer transformation solutions and consulting for creating meaningful interactions through RPA & Automation, Artificial Intelligence and Advanced Analytics.
Delivering the right experience at the right time.
Digital Strategies
Advanced solution consulting and design for managing and optimizing the entire Customer Lifecycle.
RPA & Automation
Automation strategies that use Artificial Intelligence (AI) and machine learning to accelerate contact resolution or functional output.
Advanced Analytics
Speech, text, and interaction analytics that harness the power of unprocessed customer data to better anticipate needs and expectations.
Balanced Approach
Balance technology with human empathy to provide problem-solving with a personal touch for more complex or sensitive issues.
Awards and recognitions
2021 | Teleperformance India was certified as Silver at the 10th ACEF Global Customer Engagement Award 2021
Teleperformance India was certified as Silver at the 10th ACEF Global Customer Engagement Award 2021 for its successful use of innovative technology.
2021 | Teleperformance India was awarded a Gold Stevie in Asia Pacific Stevie Awards for Innovation in Customer Service
Teleperformance in India bagged a Gold Stevie in Asia Pacific Stevie Awards among over 900 nominations across categories for its innovative TPCC solution that enables Teleperformance's biggest global initiative of WAHA to break geographic barriers and drive effective customer service.
2021 | Teleperformance India was recognized at the CIOIOO Awards 2021
Teleperformance India has been recognized amongst the seven winners in CIO100 Special Award – Cloud Mavens by IDG. Teleperformance India's CIO - Vispi Palsetia and his team led the award-winning 'Cloud First' project, that enabled us to deliver zero-disruption services.
We are trusted with billions of unique interactions worldwide.
Teleperformance India is the designated Center of Excellence for Back-Office Outsourcing Services and Transformation Solutions for seamless Customer Engagement powered by Robotics, Artificial Intelligence and Advanced Analytics.
Want to connect with us? Contact us: connect@teleperformance.com
Gurugram: +91 124 422 1050
Mumbai: +91 22 6677 6000