Location: Agra

Agent needs to handle Queries, Requests and Complaints from customers tactfully, provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction. The goal is to achieve superior customer engagement and ensure a significant improvement in customer experience.

Qualification / Eligibility Criteria: (Pre-Requisite)

• Graduate/Undergraduates in any stream
• Freshers can apply
• Language capabilities – English/Hindi/Punjabi/Assamese/Oriya

Required Skills:           

• Customer Centricity - The mindset of "highest value for the customer" always willingness to help, demonstrate ownership, and attention to details
• Communication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability
• Ability to understand the customer problem and provide solution or information as per company policies and process
• Ability to compose grammatically correct, concise, and accurate paragraphs
• Good understanding of etiquette for written communication
• Typing Speed required 15 wpm with 85% accuracy
• Basic Knowledge of Computer is a must

Flexibility: Agent must be comfortable working in rotational shifts

Working Days: 6 days a week